Full course description
Organizational performance measurement helps executives and managers improve their overall performance. Using the right data, leaders can strengthen operational processes, service delivery, and accountability. Think of performance measurement as a system that organizes information based on the regular collection and analysis of performance data. The data are used to understand (and learn from) the results achieved and support managerial decision making. The idea behind using performance measurement is improving the organization’s performance and mission achievement (Carnochan et al., 2013). Analyzing data about actual results can lead to more strategic behavior by managers and staff throughout the organization (Straub, 2010). Designed for executives and managers, this course will help you develop implementation skills by using a nonprofit performance measurement system that is built on the concept of the balanced scorecard (Kaplan and Norton, 1996).